Social media channels to market its services to customers

Assignment Help Operation Management

Reference no: EM131689781

Select a company that you do business with or that you admire. Research and evaluate its use of social media channels using the questions below as a guide. You must discuss at least two different social media channels. Address the following questions:

1. Identify the company and the type of business this company has. What is its core business?

2. Identify the social media channels you selected.

3. Briefly describe how this company uses these social media channels to market its services to customers.

4. Describe how the company uses these channels to solicit customer feedback and to handle customer complaints.

5. Describe whether and how this company’s use of social media influences your perception of the company. Imagine you are the manager in charge of customer support and service.

6. What recommendations would you make for using these social media channels to provide better service to customers and to promote customer relationships?

Please answer all of the questions, if you can not answer all of the questions do not reply.

Reference no: EM131689781

Questions Cloud

Government continue to regulate emergency services : Should the federal government continue to regulate emergency services response or delegate it to local airport owner

Examine both impact and probability of occurrence : Quantifying risk requires us to examine both impact and probability of occurrence.

Different for each type or class of stakeholder : Stakeholder Communication is different for each type or class of stakeholder.

The initial change at dime bancorp was : The “small professional services partnership” case example illustrates ______. The initial change at Dime Bancorp was ______.

Social media channels to market its services to customers : Briefly describe how this company uses these social media channels to market its services to customers.

Employees perceptions of the dimes performance : The 1998 Predictive Model for Dime showed that employees’ perceptions of the Dimes’ performance were most positively related to ______.

Evaluate the options listed in the alternatives section : What criteria should be used to evaluate the options listed in the alternatives section? Examine each alternative in terms of each criterion.

Small professional services partnership case : Which of the following were considered problems that required change in the “small professional services partnership” case?

An organization that focuses on realigning skills with jobs : An organization that focuses on realigning skills with jobs in a specific department is attempting ______.

User Account

All Pages