Reference no: EM132239246 , Length: 3300 Words

Facility and Risk Management for Hospitality Operations Assignment

Assessment 1: Develop a Case history and a Venue Condition Assessment Form

Prior to commencing the assessment you will need to select a venue to assess. If you currently work in a hospitality venue, then it is recommended to choose this because of ease of access. Otherwise, you can choose a venue you are familiar with and have relatively easy access to. It is beneficial if you are able to speak with the proprietors/managers to gain proprietary information. The selected venue needs to be in the same town as the campus at which you are studying (except for online students). Unless you have the express permission of your tutor and/or the Unit Assessor, the venue MUST NOT be in country other than Australia.

There are two parts to this Assessment which assess the learning in Topics 2 - 5.

Part 1: Case History (250 words)

You are required to write a brief case history of your chosen venue, and this should be considered as a prelude to Assessment 2. The case history should include;

• A description of the venue, its location, size and purpose.
• A history of the site, including any refurbishments or improvements. Providing values for these will add context and value.
• Current operating condition and maintenance schedule of the venue.
• A floor plan for the relevant Venue Condition Assessment.

Part 2: Create a blank Venue Condition Assessment form, using the Microsoft Excel spreadsheet provided.

A VCA form is a record that allows the assessed condition of a venue to be measured. Its format is open to interpretation, however, a standard format may include;

• A table or spreadsheet in landscape format.
• A vertical menu on the left hand side that covers critical components of the venue. Section headings may include, for example, structure, fixtures and fittings, equipment, services. Details of each section should then be listed.
• A horizontal menu across the top will list how the venue will be assessed / evaluated and must include at least one theoretical framework.

You have been provided with a draft VCA form in Microsoft Excel format. This can be found under "Forms and checklists" on the learning site. For this assessment task, you need to spend time conducting a visual audit of the items in the venue that you will report on for the second assessment task. Thus, in the spreadsheet for this assessment task, you simply need to list of all the facility assets (walls, tables, refrigerators, ovens, coffee machines, etc.) in the left column of the VCA form.

Assessment 2: Venue Design Analysis

This assessment requires an analysis of both the design and the condition of a venue. It assesses the learning in Topics 2 - 5. The assessment should be written in an Executive Report format and there are two main parts in the body of this assessment.

Part One: Venue Design Analysis (750 words)

Using the concepts and theory discussed in the readings and the study guide, explain the importance of venue design, and analyse whether proper design principles have been applied to your chosen venue.

• Has the intended purpose of the design been achieved?
• Have the objectives of the various stakeholders been met?
• Are there other considerations that were, or should have, been made in the design of the venue?

Part Two: Venue Condition Assessment (750 words)

Using the theory in the readings and the study guide, explain the rationale behind a Venue Condition Assessment based on:

• the theory, and
• the objectives - why we use it, and
• challenges - why sometimes it is hard to obtain the information, etc. and
• benefits associated with such an appraisal.

Assess the condition of your chosen venue using the VCA form created in Assessment 1 (with modifications after feedback).

The purpose behind a venue condition analysis is to provide recommendation to management about assets that may, for example, be nearing the end of their life cycle and will need replacement, or assets that may be damaged and require repair. As such, your VCA assessment must include recommendations that are succinct, yet provide enough details for management to act.

Assessment 3: Risk Assessment Report

This assignment requires you to consider the risks to physical, non-physical, financial and human assets (detailed individually at your venue). It assesses the learning in Topics 6 - 10. The assessment should be written in an Executive Report format and there are two main parts in the body of this assessment.

Part One: The notion of Risk (1,000 - 1,500 words)

Using the concepts and theory discussed in the readings and the study guide, critically evaluate the concept of "Risk". For instance, what is it? What is subject to risk? Why is it considered essential for a hospitality business to implement a risk management process?

Part Two: Venue Risk Analysis (1,000 - 1,500 words)

This section requires you to demonstrate your understanding of how to practically apply a risk management process by conducting a risk assessment of a venue. It is suggested you use the venue selected for Assessments 1 and 2.

There are two critical components to this part;

• A Risk Ranking System - this is the "how" risks will be assessed.
• A Venue Risk Analysis (VRA) form - this the tool used to measure risk.

Venue Risk Analysis Form

• You need to create a form using a table format or excel spreadsheet.
• The left hand side should display a menu of identified risks. A standard of 9- 12 risks should be identified, covering the range of asset types.
• The horizontal banner should categorize the different measures of Risk, according to one of the models you have already evaluated.

Suggested structure:

Cover sheet with name and student ID

Executive Summary

TOC

1. The Notion of Risk

1.1. Definition of Risk

1.2. Subjects of Risk

1.3. Risk Management

1.4. The Importance of Risk Management

2. Venue Risk Analysis

2.1. The Risk Rating System

2.2. Venue VRA

2.3. Findings

2.4. Recommendations

Reference List

Appendices

Note - Do only Assessment 3: Risk Assessment Report.

Attachment:- Assignment File.rar