Reference no: EM133279617 , Length: 1 Pages

Assignment:

Write customer service analysis Review all of the following documents:

? Customer Emails and Responses sent by the customer service staff.

? Customer Service Policy and Procedure.

? Oz house Clean List of services Review the information given on the delivery of company services according to quality and delivery standards. Check whether the response times for the delivery of quotes are in accordance with timelines specified in the Customer Service Policy and Procedures. Check whether the information provided within the quote is correct as per the Oz house Clean List of Services. Make notes on variances in response times or the correctness of the information.

This information will need to be shared at the meeting with staff. Identify and make notes on actions to address identified issues with response time or correctness of information to discuss with the staff member at a meeting. This should be both immediate action/s or actions to be completed over a period of time.

This review will help us determine whether the information contained in the quotes is correct and has been sent to customers according to the required timelines. Our analysis should be about one page.