Receive emails from clients thanking

Assignment Help Management Theories

Reference no: EM133899032

Case Scenario Sydney Events is a small catering and events company providing services for weddings and corporate events across a range of indoor and outdoor venues. The company employs seven full-time staff, including an events director, events coordinator, an executive chef, two chefs, three supervisors and up to 20 casual staff, depending on demand. Get Assignment Help from the Best tutors!

The objectives of the company are: • Achieve maximum profitability without compromising the quality. • Adapt services to the needs of the clients to improve their satisfaction • Use latest trends and sustainable practices to be ahead of competitors

Assessment Manual Version 2.0, January 2025 Page 8 of 11 You are the events coordinator at Sydney Events responsible for planning, coordinating and monitoring events. Roleplay scenario Sydney Events collects feedback from clients through online surveys. They are automatically emailed to all clients and guests the day after an event. They average a 60% response rate. Results indicate an overall satisfaction rating of 85%, which is very positive. They also receive emails from clients thanking them for the success of their event and congratulating them on their high customer service standards. For a recently conducted event, Sydney Events received the feedback on the following areas. • Equipment was not working when required, especially audio-visual equipment such as projectors and computers used for presentations. (40% of complaints)

Reference no: EM133899032

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