Present a summary of your recommendations on culture

Assignment Help Management Theories

Reference no: EM131051232

Communication for Managers - Team/Meeting Facilitation Report & Presentation

Learning outcome Assessed:

1. investigate and analyse a range of communication behavioural styles in relation to effective management practices such as assertive, submissive, aggressive, manipulative;

2. reflect and appraise personal communication characteristics and communication behavioural style;

3. analyse biculturalism and cultural competence as concepts of communication approaches to management practices;

4. critically discuss key communication circumstances encountered in the work place; and

5. investigate, analyse and assimilate key communication characteristics required by effective managers in a range of situations such as emotional intelligence, listening skills, self-awareness and team facilitation techniques.

Aim:

To develop research and analysis skills in relation to behavioural styles, effective management and communication characteristics, like listening ability. Researching and analysing these areas may encourage the student to be more aware of their current position, potentially aiding assimilation at a higher level in to their daily lives.

Instructions - Part 1:

Read the following case study and then the questions. Use theory covered in class and your set readings to help construct your answers.

CASE STUDY - ASSERTIVENESS AND CONFLICT MANAGEMENT - Adapted from a situation found in Chase et al (1998), p.423.

Jean has been working in a salaried position with a large organisation for six years, and has gained enormous experience at her job. She has temporarily held the supervisor's job, has initiated new plans that have brought in customers in the last year, and has been engaged in writing training manuals for new staff. Three new people, with little direct experience of the organisation's work, joined the department last year.

Jean was annoyed and upset to discover that her Head of Department had been assigning her a heavier workload but the same salary as the new staff, and that two of them were ranked ahead of her for promotion. Jean tentatively raised these issues during her last planning meeting but the Head of Department merely offered some quick excuses for retaining the status quo. Jean felt that she hadn't really been listened to properly.

She decided that she was going to arrange a special meeting to arrange these matters fully with her supervisor.

Source - Chase, P., O'Rourke, S., Smith, L., Sutton, C., Timperley, T. & Wallace, C. (2000). Effective Business Communication in New Zealand. Longman, Auckland.

1. Devise three approaches Jean could adopt with her Head of Department: one submissive, one aggressive and one assertive. Write a short script or role play for each approach.

2. What do you think would be the advantages and disadvantages of each approach for Jean?

3. Refer to some of the literature that identifies the benefits of these approaches.

Next, write an essay which includes each communication characteristic listed below to reflect and appraise how you personally would deal with the situation described in the case study. In other words, how would you use your listening skills, leadership skills and assertiveness skills etc., if put in a situation like this. Use theory covered in class and your set readings to help justify and explain your position. Maximum word count for essay - 2,000 words.

Communication characteristics / abilities

• Listening skills
• Emotional intelligence skills
• Team facilitation skills (group work)
• Self-awareness skills
• Assertiveness skills
• Conflict management skills
• Leadership skills

Instructions - presentation: Part 2:

You are required to present a summary of your recommendations on culture, communication and cultural competence. Write 100 words.

2000 words.

14 reference.

Attachment:- Assignment.rar

Reference no: EM131051232

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