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An employee worked for a military contractor, performing mailroom services at a naval station. One day after work when the mailroom was closed, she returned to retrieve something from the refrigerator. In the process, she discovered fourteen opened and undelivered Christmas cards in the wastebasket. She immediately re- ported the situation to her supervisor. When the supervisor investigated, she found a pay stub among the pieces of undelivered mail. The stub was from the paycheck of another employee who had been working at the front desk for most of that day. All the mailroom employees were sub- sequently asked to submit to a polygraph exam. They were told that the exam was voluntary, and they were asked to sign general release forms. These forms were not signed by any official of the company and did not specifically mention the mail incident or provide the basis for testing each employee. All the employees signed the form. The prime suspect was polygraphed first, and the exam suggested deception in his responses. The contractor still wanted to polygraph the other employees. By this time, the employee who had discovered the undelivered mail refused to take the exam. Less than a week later, she was fired on the grounds that she had accepted package deliveries through the mailroom's back door in violation of naval security procedures. The em- ployee sued, challenging both the polygraph request and her termination. What should the court decide? Why? (Polkey v. Transtecs Corp., 404 F.3d 1264 (11th Cir. 2005))
A good reputation is crucial in customer service, give three examples of how the organisation (department store) has improved/might improve its reputation
Outsourcing work to other countries is problematic for organizations. You have taken on a new client that wants to outsource much of it customer care center to another country.
What would you need to know about how information and processes are currently used to determine if more emphasis is needed on integration, standardization, or both?
International Management Strategies. Differentiate between each of the international strategies that each company has applied, and examine at least one implication of each strategy relative to global recognition. Provide a rationale for your respo..
The objective to this portion of our research is to determine if we have the right number of employees scheduled to work on Black Friday 2015, here at Costco. Do we have the right number of employees scheduled for each hour of Black Friday
Briefly define the following: eigenvalue, factor loadings, factor matrix and factor scores.
Trace the evaluation of the following expression using class Postfix_Evaluator. Show the operand stack each time it is modified (Use Postfix_Evaluator on Blackboard).
Do you think that in most cases the trench warfare of the Alpha company is more or less effective than the Guerrilla warfare of the Beta company? Why? What examples can you provide to support your argument?
Case Study You have just been hired as the security manager for a major corporation. The Board of Directors has instructed you to develop a security assessment and auditing program from its inception. You manage several regional security officers in ..
A women's health clinic has recognized the need to segment its market. Identify three bases by which the clinic might segment the female market, and identify the manner in which the "product" component of the marketing mix would change in light of th..
Explain organizational theories evidenced in this case study. Analyze how Texas Health Harris Methodist-Cleburne is a learning organization. Explain the organizational structure displayed in this case study.
Focuses on the management of an ongoing change process undertaken by theAustralian subsidiaries of the US multinational corporation, The Stanley Works. Thechanges are in response to the parent corporation's worldwide strategy, adopted as aresponse to..
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