Reference no: EM133347503

Choose an area relevant to your area of training in the Tourism, Hospitality and Events Industry. This may include Accommodation Services, Front Office, Cookery, Food and Beverage, Tourism or Events.

1. Provide an overview of the characteristics of customers you typically would encounter in your chosen field of training and include their likely needs, special needs and expectations.

2. Provide 5 examples of products and services you offer in your chosen field with a brief description what these entail (Just as you would explain this to your customers).

3. Provide 3 examples for additional add-ons and extras available in your area and explain the benefits of these or possible advantages if taken as a package and how these could be sold effectively by employing effective selling techniques.

4. Provide 3 examples how you could anticipate the needs of your customers in your service area (for example special provisions which could be dependent on special needs, service situation, preferences etc.)