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1. An angry client calls your customer service team regarding a recent late delivery of one of his orders. The problem is escalated to your attention.
2. A costumer appears at your organization on morning demanding 'better service from your staff.' What actions would you take at this point to establish the real needs of the costumer? Consider different strategies for identifying and resolving the problem including ways of gaining feedback from the costumer. Refer to any legislation that you should consider.
3. With references to the International Customers Service Institute model for customer service (TICSI, 2008), describe the ways your organization monitors its customers for ongoing customer service quality. Suggest methods your organization might use to improve its current systems and monitor and manage them in the future.
4. Explain how effective records management contributes to the ongoing improvement of customer service. Consider and refer to the process currently used in your organization.
5. What role do public relations and promotions play in a customer service strategy?
Provide a site map of your e-commerce website in the form of a tree diagram that shows hierarchical structure of your e-commerce website.
a. Why are the MC, AVC, and AC curves U-shaped?
The quality control manager of Marilyn's Cookies is inspecting a batch of chocolate-chip cookies that has just been baked. If the production process is in control, the mean number of chip parts per cookie is 6.0. What is the probability that in an..
A taxpayer may deduct an otherwise allowable contribution to an IRA
Analyzing Starbuck project- Business coffee
Identity plays an important role in people's professions. In fact, people tend to derive a great deal of their identity from what they do. When some professions are identified as male and others as female, it becomes difficult for members of the mino..
What major factors must be considered when constructing a market index?
What are the three roles of a coach? How is a coach different from a mentor? What are some advantages of using someone outside the organization as a coach? Some disadvantages?
Directions: Identify an actual organization with which you are familiar. Identify a possible change that will increase this organization's effectiveness and/or health. Select an established change model to implement this change. Write a paper (1,500-..
Define the terms fixed costs and sunk costs. According to the authors of this article, what is the bias against innovation that is created by how some decision makers view such costs?
Identify and create a graphic of major competitors, identifying market share/products to show competition in the industry. Complete a Competitive Profile Matrix, using at least 12 factors and two competitors.
question 1a what do you understand by the term lsquoenterprise resource planning erp?b what are the three areas of
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