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Question: Franchise Termination. In the automobile industry, luxury-car customers are considered the most demanding segment of the market with respect to customer service. Jaguar Cars, a division of Ford Motor Co., is the exclusive U.S. distributor of Jaguar luxury cars. Jaguar Cars distributes its products through franchised dealers. In April 1999, Dave Ostrem Imports, Inc., an authorized Jaguar dealer in Des Moines, Iowa, contracted to sell its dealership to Midwest Automotive III, LLC. A Jaguar franchise generally cannot be sold without Jaguar Cars' permission. Jaguar Cars asked Midwest Auto to submit three years of customer satisfaction index (CSI) data for all franchises with which its owners had been associated. CSI data are intended to measure how well dealers treat their customers and satisfy their customers' needs. Jaguar Cars requires above-average CSI ratings for its dealers. Most of Midwest Auto's scores fell below the national average. Jaguar Cars rejected Midwest Auto's application and sought to terminate the franchise, claiming that a transfer of the dealership would be "substantially detrimental" to the distribution of Jaguar vehicles in the community. Is Jaguar Cars' attempt to terminate this franchise reasonable? Why or why not? [Midwest Automotive III, LLC v. Iowa Department of Transportation, 646 N.W.2d 417 (Iowa 2002)]
Change is part of our personal and professional lives. Change can be stressful, enlightening, dramatic, or transformational, depending upon the circumstances.
Archer Daniels Midland (ADM) was ranked 59th on the 2007 Fortune 500 list.63 ADM is one of the largest agricultural processors in the world, with 27,600 employees globally.
Your company wrote its code of ethics in 1986. You have been assigned to a team that has been tasked with updating the code to make it.
A video presentation for a science classroom that is designed to teach students how to use character to accomplish tasks through teamwork.
Of the various alternative indicators presented in this chapter, which one would you advocate as the best approach for measuring economic well-being?
Consider a game in which a seller can be either honest or dishonest and a buyer can either inspect or trust (the seller). One game model of this is the matrix.
Strategic plan
Refer to Real World Case 1 on enterprise architecture. What are the advantages of a centralized enterprise architecture? What are the advantages of a decentralized approach that leaves these decisions to the operating units? How do you balance bot..
Stetson owned 100 shares of the common stock of Blair Corp. For three years in a row, the corporation lost money and paid no dividends.
Langstraat now seeks to recover from the insurance company, asserting that his rejection was not valid because he is a minor. Can Langstraat recover from Midwest? Explain.
Describe the purpose and concepts of analytical procedures based on the applicable auditing standards (ASA) in Australia. From the period of global financial crisis during 2007-2010
Provide three operational strategies that these top performing hospitals need to achieve to be successful in quality and profitability
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