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In communicating with clients there are many barriers that we may face and I am sure that you encounter many of the barriers because you are in a hospital setting. How do we overcome the barriers with communicating with our customers? Language barriers are a good example of a potential disadvantage to electronic communication; however, I have also found electronic communication to be an advantage is this situation as well. I have a few clients that have more difficulty understanding spoken English and prefer to contact me through e-mail. I am not sure whether they understand written English better or if they simply take my e-mail to someone who is able to translate for them but either way it has proven to be a successful means of communication. What form of communication has worked best for you when communicating with individuals whose first language is not English?
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