Improvement opportunities based on performance measurement

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Reference no: EM134005209

Question

We have to identify improvement opportunities based on performance measurement.

1. How does a healthcare organization, or an individual department of a healthcare facility, identify areas or processes for improvement?

2. Discuss your opinion: should terminology of "improvement opportunity" or "problem/issue" be used?

3. Assume we are told by an administrator that our department has areas for improvement or performance/quality issues. How would we respond? How could we reduce feelings of defensiveness?

Reference no: EM134005209

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