Identify major operational change requirement

Assignment Help Management Theories

Reference no: EM133904864

Question :1 Identify major operational change requirements according to organisational objectives, performance gaps, business opportunities or threats, and management decisions PC. 1.2 Assess risks and opportunities presented by operational change requirements Case Study A You are an area manager for a fast-food restaurant chain, and one of your restaurants is underperforming in terms of:

• Poor management

• Poor customer service

• Underperforming in terms of profit month on month. You have also received numerous customer complaints about:

• Customers being left waiting for too long

• Rude or unresponsive team members

• Order errors

• Staff leaving early and arriving late for shifts. On further investigation, you have established that members of the service team are being allowed to leave early on their shifts, and are not getting reprimanded when they arrive late. They are often left to talk amongst themselves when customers are waiting in the restaurant. These actions are affecting the day-to-day operations of the restaurant, and the restaurant is underperforming month on month in comparison with similar size restaurants in your area. Expert help in every subject - get assignment help with just a click.

Your company objective is 'to improve customer and operational services' within this restaurant, and you need to address the issues of poor leadership and incompetent staff. 1. From a provided case study, complete the following tasks:

• Identify how you will address the issues within this restaurant

Reference no: EM133904864

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