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Human Resources: Efficiency for customer service representative positions Consider the job of a customer service representative who fields telephone calls from customers of a retailer that sells on-line and through catalogs.
a. What measures can an employer take to design this job to make it efficient?
b. What might be some drawbacks or challenges of designing this job for efficiency?
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Develop a customer service training implementation plan and determine the method of training and develop a survey to collect feedback from the employees who attend the training.
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Prepare a Web search to determine whether you can find pay data that are relevant to the claims in the letter. The legal implications aside, what should Dr. Boseman do?
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