How would you handle status update situation

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Reference no: EM133299236

Question: An offer was run 1.5 months ago and for some reason we missed printing labels for it and the vendor was not notified these orders had to be shipped. You receive an email from the customer service manager asking you for a status update on that deal and why it doesn't have any tracking numbers uploaded. How would you handle this situation and get the customers their items or a reasonable resolution considering it is a significant delay?

Reference no: EM133299236

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