Reference no: EM132284271
The CSI book section is used for this assignment.
1. State the 5 objectives of CSI.
a. Pick one of these objectives and discuss a practical example describing how this can be accomplished.
2. List the 8 activities of CSI.
a. Pick two of these activities and describe how they would be accomplished in a typical business.
3. What are the four terms used when discussing service improvement outcomes and give a light summary of each.
4. Measurements. One way to improve is to measure what you have, first.
a. Describe a common data collection methodology.
b. Identify and describe at least 4 metrics you would monitor in your IT Operations as part of a larger business.
Present the paper in APA Standard as follows:
1. Title page in APA format
2. Table of Contents (optional)
3. Abstract that summarizes what you are doing in this paper
4. Include in-text citations where appropriate.
5. Start a new page and insert your references.
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