How could strategic decision makers address the disadvantage

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Question: Many organizations are putting customer service activities online and making them available 24/7. What would be the advantages of this strategic approach? What disadvantages might there be? How could strategic decision makers address the disadvantages?

Reference no: EM131498985

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How could strategic decision makers address the disadvantage : Many organizations are putting customer service activities online and making them available 24/7. What would be the advantages of this strategic approach?.
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