Help desk problem resolution

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Reference no: EM131433555

Assignment

A Help Desk Problem Resolution File is often useful when applying for a Help Desk / User Support role in industry. Instructions for the construction and design of such a file will be discussed in class, but they vary within companies due to corporate policies or procedures.

Aotearoa Technology College and your manager have given you a list of anticipated common problems that are likely to be met by the IT Support Centre.

1. The MSWord document that I am working on at the moment will not print.

2. I can't log in.

3. My Moodle account says that it is disabled and I need to pay fees. What should I do?

4. I have turned on my computer and have a black screen. I tried turn it off and on again but it is still black.

5. My iPhone does not display the emails from my Outlook account properly.

6. The cursor is stuck with a circle going round and round. I don't want to turn the computer off because I will lose all my work.

7. I get a message "Unable to connect to the network". What do I do?

8. The laptop turns on and everything works fine, except it makes some constant weird grinding or rattling noise.

9. I'm trying to install MS SQL Server on my laptop but it won't install properly.

10. I can't remember my password.

11. Everything is going slowly and it is taking a long time to do everything.

12. I am having problems using the Philips Learning Centre web site.

13. A staff member states that she is experiencing a problem accessing work-related data files on SharePoint.

14. As a student, I want to be able to download free software available for the course from the site.

15. As a staff member, I want to be able to set up my spreadsheet so that it adds up series marks and then converts the mark to a grade.

You are to choose any five problems.

Each problem should have the following headings (same as the Incident Logging form):-
o Problem Description
o A series of questions that need to be asked
o Possible Solutions
o References
o An appendix containing any research, downloads from the internet, help files, etc.

Each problem is worth 20 marks with marks deducted for poor presentation, formatting etc.

Verified Expert

This assignment is made around the construction of a process level matrix for troubleshooting actions by user with respect to commonly faced system / computer / network issues. We first identify and define the problem, narrow down options for the user by asking a series of questions and then offer various options which act as self help that would be implemented by the user for resolution of the issues. The paper specifies a particular construct for the five sample issues we are required to deliberate.

Reference no: EM131433555

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Reviews

inf1433555

3/27/2017 4:34:15 AM

Thank you such a great amount for the paper. I have composed my own particular taking into account them and have submitted them anticipating my evaluations. I will advise you of my evaluations once they are posted. Ideally, I will have an opportunity to work with you once more. I will allude every one of my companions to you organization, you all do incredible work, Thank YOU for individuals like you that can help individuals like me along the way. Much appreciated.

inf1433555

3/27/2017 4:31:17 AM

dear i tried to make the payment but its showing me different currency its called (inr ) i could make the payment something wrong it dose not accept my card i already made the payment and please do excellent assignment as the last time you did i got good marks in assignment. in the assignment you need to put answer under each serial of questions ,if yes why and if it no what should do next its fine if you get solutions from google but you have to paraphrase it . I am looking forward to hearing from you

len1433555

3/20/2017 3:12:53 AM

Your assignment must be submitted electronically prior to 8:30 a.m. on the due date, to the “Assignment Two Files” link on the Moodle Help Desk site. A hard-copy is also required, and this must be delivered to your lecturer at the next class. Assignments which are submitted after the due date and time without having received an extension through Special Assessment Circumstances (SAC) will be penalised according to the following:- ? 10% of final marks deducted if submitted within 24hrs of the deadline. ? 20% of final marks deducted if submitted after 24hrs and up to 48hrs of the deadline. ? 30% of final marks deducted if submitted after 48hrs and up to 72hrs of the deadline. ? No grade will be awarded if submitted later than 72hrs after the deadline.

len1433555

3/20/2017 3:12:29 AM

Students themselves can be an excellent resource to assist the learning of fellow students, but there are issues that arise in assessments that relate to the type and amount of assistance given by students to other students. It is important to recognise what types of assistance are beneficial to another’s learning and also what types of assistance are unacceptable in an assessment. Beneficial Assistance ? Study Groups (highly recommended). Your team can share the research. ? Discussion (can have class discussions if requested) ? Sharing Reading Material Unacceptable Assistance ? Working together on one copy of the assessment and submitting it as your own work. ? Giving another student your work. ? Copying someone else’s work. This includes work done by someone not on the course. ? Changing or correcting another student’s work. ? Copying from books, Internet, etc., and submitting it as your own work.

len1433555

3/20/2017 3:12:08 AM

dear thats assignment its about problem solving in help desk and please do not do mistakes like last time or you give it to me late i need it on time thanks A Help Desk Problem Resolution File is often useful when applying for a Help Desk / User Support role in industry. Instructions for the construction and design of such a file will be discussed in class, but they vary within companies due to corporate policies or procedures.

len1433555

3/20/2017 3:11:34 AM

Your assignment must be submitted electronicallyprior to 8:30 a.m. on the due date, to the “Assignment Two Files” link on the Moodle Help Desk site. A hard-copy is also required, and this must be delivered to your lecturer at the next class. Assignments which are submitted after the due date and time without having received an extension through Special Assessment Circumstances (SAC) will be penalised according to the following:- • 10% of final marks deducted if submitted within 24hrs of the deadline. • 20% of final marks deducted if submitted after 24hrs and up to 48hrs of the deadline. • 30% of final marks deducted if submitted after 48hrs and up to 72hrs of the deadline. • No grade will be awarded if submitted later than 72hrs after the deadline.

len1433555

3/20/2017 3:11:26 AM

ASSISTANCE TO OTHER STUDENTS Students themselves can be an excellent resource to assist the learning of fellow students, but there are issues that arise in assessments that relate to the type and amount of assistance given by students to other students. It is important to recognise what types of assistance are beneficial to another’s learning and also what types of assistance are unacceptable in an assessment. Beneficial Assistance • Study Groups (highly recommended). Your team can share the research. • Discussion (can have class discussions if requested) • Sharing Reading Material Unacceptable Assistance • Working together on one copy of the assessment and submitting it as your own work. • Giving another student your work. • Copying someone else’s work. This includes work done by someone not on the course. • Changing or correcting another student’s work. • Copying from books, Internet, etc., and submitting it as your own work.

len1433555

3/20/2017 3:11:15 AM

You are to choose any five problems. ‘ Each problem should have the following headings (same as the Incident Logging form):- o Problem Description o A series of questions that need to be asked o Possible Solutions o References o An appendix containing any research, downloads from the internet, help files, etc.

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