Explain sales and relationship management

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Reference no: EM1325173

Explain Sales and Relationship Management

Need to explain the importance of customer service and customer support in an e-business and discuss some of the strategies businesses can use in creating customer service, customer support levels and customer relationship management.

Points should include

-the life time value of a customer

-FAQ's

-tailor programs

-customization

-handling returns

-shopping cart

-ease of use

-security

-call centers

-24/7/365 feedback

Reference no: EM1325173

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