Reference no: EM134022041
Business Fundamentals
Question 1
Young international students can assume professional roles that benefit communities. Most important to become a business professional through the Business Fundamentals course unit. Assume despite the economic hardships you become a successful chain café store business owner with subsidiaries in Australia and abroad. Also, assume that your headquarters are located in Brisbane.
Required:
a. Use a Product Centred Structure to explain how communities can benefit from the businesses you establish in Australia and abroad. 5 Marks
ANSWER (box will enlarge as you enter your response)
b. Using a simple silo cross-functional process, explain how different business functions such as purchasing, kitchen preparation, customer service, and delivery could work together to prepare and serve a high-quality cup of chai. 5 Marks
ANSWER
For understanding business operations and management concepts, refer to Human Resource Management and Human Resource Management.
Question 2
The case study shows that small café businesses may struggle to recruit and retain staff. Motivation and leadership are therefore important for improving employee satisfaction and productivity.
Required:
a. Apply Herzberg's Two-Factor Theory (1959) to explain how hygiene factors could improve employee motivation and productivity. 5 Marks
ANSWER
b. Explain how using Herzberg's Two-Factor Theory motivation factors could help management reduce staff turnover and improve workplace performance.
Additional concepts related to Leadership And Management may support understanding of employee motivation and workplace performance.
Question 3
To improve profitability and staff management, the café decides to centralise all its human resource functions.
Required:
a. Identify and explain the key skills, and personal qualities required for a Human Resource Manager in this café business.
b. Write a clear vision statement for the café and explain how centralising HR could support staff recruitment, retention, training, and performance.
Relevant reading on Human Resource Functions and Training And Development can provide additional context.
Question 4
Australian small businesses are still struggling to recruit and retain staff, according to new figures released by the Australian Bureau of Statistics (ABS). As the café manager, examine the key factors that may reduce employee performance.
ANSWER
Question 5
The case study explains that small businesses must balance many operational pressures, including managing customers, employees, suppliers, and vendors.
Required:
a) Examine at least five (5) key factors that cause reduced performance in your café business.
b) Explain how learning and development initiatives could help the café improve employee capability, customer service, operational efficiency, and long-term business performance.
Topics such as Training And Development and Leadership Styles are closely related to employee capability and business performance.