Expensive piece of wearable electronic equipment

Assignment Help Operation Management

Reference no: EM131143064

DLW, Inc sells the next great thing, which is a very expensive piece of wearable electronic equipment. Not that many people can afford it, but those who can also can afford to have “one of my people” call and sit on hold when they place an order. At all times DLW, Inc has two people answering the phone because calls come in from all over the world at a rate of about 12 per hour. It turns out that the order entry people who take the calls learn a lot during the first 15 calls, but after that, they don’t really improve much. Everyone quit last week in a dispute over the policy for stocking the snack cabinet; however, there were plenty of applicants for all three shifts, so DLW Inc is taking orders at all times of the day and night. Here are the average times (the times vary quite a bit) for the first 8 calls answered by a typical new worker: 8.9, 8.0, 6.8, 6.1, 5.7, 5.4, 5.1, 5.0 (all are minutes). As a long run average, how much time do you expect a customer to spend on hold when they call?

Reference no: EM131143064

Questions Cloud

Legitimately appraise the quality of decision are deciders : Some argue that the only people who can legitimately appraise the quality of a decision are the deciders. Others claim that it must be the bene?ciaries. Still others say that people who had absolutely nothing to do with a decision are in the best pos..

Determine what cultural factors contribute : Singapore is a multiracial country with a population of approximately 5 million people predominantly of Chinese, Malays and Indians. With 4 official languages, Malay, Mandarin, Tamil and English and a diversity of religions, Singapore is ethnically ..

Does your focus product or service have commonly used slogan : Does your focus product or service have a commonly used slogan? If so, what is it? If a slogan exists, do you think it is effective? Why or why not? Explain why you believe this slogan will connect with your target audience.

Identify the brand and share the slogan : Identify the brand and share the slogan. Explain why you think the slogan is effective. Identify the unique selling proposition you think the slogan is meant to convey. What do you believe is the desired effect of this slogan? How do you think the ad..

Expensive piece of wearable electronic equipment : DLW, Inc sells the next great thing, which is a very expensive piece of wearable electronic equipment. Not that many people can afford it, but those who can also can afford to have “one of my people” call and sit on hold when they place an order. As ..

What should the reorder point be for an inventory system : Roscoe’s Maple bar sells frozen maple bars purchased from a vendor that remain as fresh as they have ever been for essentially an unlimited time in the freezer. They are open 365 days of the year with average daily demand of 100 (standard deviation 2..

Measure the impact of these expenditures : A clothing manufacturer spends $6 million on trade promotions and $3million on sales promotions. How would you measure the impact of these expenditures? If an agency was hired to manage these expenditures, what type of measures would you insist they ..

Decision quality-decision process quality-decider quality : As a decision manager, your responsibility is to see that people in your company decide well. At the heart of each of these actions and, indeed, decision making itself, is the notion of quality—decision quality, decision process quality, and decider ..

Use to judge the quality of the decision process : A confectionery company has to decide whether to launch a new range of chocolate bars aimed at health conscious professional people. You have been invited to observe all stages of the decision process and to attend meetings relating to the decision. ..

User Account

All Pages