Essay regarding crm

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Reference no: EM13733104

Write a 5+ page, double-spaced essay regarding: CRM

Explain what is involved in CRM.

What type of tools do managers have to help them with CRM?

Give an example of a company that does a good job with CRM.

Give an example of a company that did a bad job with CRM.

How has technology impacted how organizations interact with customers? How has CRM affected customer service?

Reference no: EM13733104

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Essay regarding crm : Write a 5+ page, double-spaced essay regarding: CRM
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