Reference no: EM133518502

Case Study: Because we work with people, we will often see our clients experience various emotions. One of the most challenging may be dealing with an angry client. Because we are insightful, we realize that anger is a secondary emotion, a response to hurt, or some other more complicated emotion. It is our job to help our clients understand why they are angry and move towards creating solutions. In this assignment, you will practice disarming anger and create a visual to keep for future reference.

Instructions:

• Formulate six reasons why a client might be angry or upset. For each reason, create a "I message" to respond to their situation. For example, a client might be angry because they do not understand what is expected of them.
• Reflect on working with challenging or emotional clients.
• Explain the importance of disarming anger
• Discuss the importance of understanding clients' behaviors. What are some internal and external reasons for behavior? Choose three and explain.
• What are two strategies you might use when disarming anger or when working with a challenging client?
• Identify any potential mistakes you can make when disarming angry clients.
• Create an original visual that will remind you the steps to use an "I message" or disarm anger.