Reference no: EM131619780

Question: Loana Tool Company rents chain saws. Customers arrive to rent chain saws at the rate of one every 30 ± 30 minutes. Dave and Betty handle these customers. Dave can rent a chain saw in 14 ± 4 minutes. Betty takes 10 ± 5 minutes. Customers returning chain saws arrive at the same rate as those renting chain saws. Dave and Betty spend 2 minutes with a customer to check in the returned chain saw. Service is first-come-first-served. When no customers are present, or Betty alone is busy, Dave gets these returned saws ready for rerenting. For each saw, this maintenance and cleanup takes him 6 ± 4 minutes and 10 ± 6 minutes, respectively. Whenever Dave is idle, he begins the next maintenance or cleanup. Upon finishing a maintenance or cleanup, Dave begins serving customers if one or more is waiting. Betty is always available for serving customers. Simulate the operation of the system starting with an empty shop at 8:00 A.M., closing the doors at 6:00 P.M., and getting chain saws ready for re-renting until 7:00 P.M. From 6:00 until 7:00 P.M., both Dave and Betty do maintenance and cleanup. Estimate the mean delay of customers who are renting chain saws.