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Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). Justify why you selected the training method that you did. Propose two (2) ways to motivate an employee who has no interest in attending a training class. Develop a survey to collect feedback from the employees who attend the training.
Explain the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience
How many employees will you need to start and What positions would they be in? Would you offer benefits?
HR Management Case Scenario: Fair Labor Standards Act - Research and check the salient features of the Fair Labor Standards Act (FLSA)
Can you hold the HRM VP directly accountable for the results on the measures that you have identified? Is so, how would you do that?
Managing Human Resources to Improve Organizational Productivity - According to the Office of Personnel Management, federal regulations provide for four forms of awards that can be given to federal employees
What are the various inputs that need to be considered in order to develop an appropriate HR system
Purpose a direct labor budget for Ceco covering the next three months and does the budget raise and concerns for Ceco? Explain your answer
Research one current (2006 or later) published article related to the topics in the readings for the week which is an excellent resource for full-text articles. Note: the article must relate to human resource management strategies, policies, and/or p..
We are having a briefing at work based on these questions - Many believe that from a strategic perspective, HR needs to have a seat at the big table in today's organizations.
Evaluate the required level of sales (units/sales) for each company if a $2,000 profit is desired.
When to bring the project manager on board has always been a problem. For each of the following situations, find the advantages and disadvantages.
Is it also possible that internal candidates have also developed some bad habits and are so engrained in the existing culture that even though they might be creative people they are still working the party line
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