Reference no: EM133508530
Question 1
As a project manager, you're overseeing a product launch. You meet with customers to determine the product's quality standards. Then, you create processes and documentation necessary to achieve the expected quality. Which quality management concept do these tasks represent?
Assurance planning
Quality planning
Quality control
Assurance standards
2. During which step of the quality management process does a project manager evaluate whether or not the project is on track to deliver a high-quality product to the client?
Quality assurance
Quality planning
Quality action
Quality control
3.A project manager sets clear expectations with customers about when they'll communicate certain project updates and changes. To gain the customers' confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?
Quality planning
Trust-building
Negotiation
Empathic listening
4. As a project manager, you conduct user acceptance testing (UAT). You create a sequence of steps and its expected results for each item you are testing. Which UAT best practice did you follow?
Write UAT scripts
Acceptance criteria
Create test cases
Communicate with users
5. A project manager engages in continuous improvement to enhance team performance. What is the purpose of the project manager's continuous improvement?
To enable process improvement
To enable team improvement
To ensure that a product makes its way towards the best outcome
To improve the product at the last stage of the quality management process
6. As a project manager, you identified a process-based problem you'd like to improve. Before implementing a solution, you conduct performance metrics and data collection. This establishes baseline data that will determine success. What DMAIC step did you apply?
Define
Measure
Control
Analyze
7. As a project manager applying the PDCA process, you've already attempted to fix a process that is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply?
Plan
Do
Check
Act
8. A project manager works on a collection of projects. What is the term for this collection of projects?
Program
Collection
Portfolio
Project
9. Fill in the blank: The way a project manager decides to structure a retrospective depends on _____.
team and workplace
the previous project manager's agenda
the latest project management trends
project sponsor preference
10. As a project manager holding a retrospective, you discuss the successes and setbacks of the project and compile a document with team member's feedback. As the project manager, how should you use this feedback?
Pass it along to the team
Create a plan that should be implemented for future projects
Ask the program manager how to use the feedback
Pick out the best feedback and assign awards to team members accordingly