Customer service industry

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Reference no: EM134010854

Question

As a start-up company in the customer service industry begins to grow, the pace of hiring begins to pick up. Human Resources sees the need to tighten up the selection process.

1. What 4 areas should HR focus on in developing a stronger selection process?

2. With regard to Selection Testing, please recommend at least 3 tests and explain why you believe these would be important to include.

3. And finally, would you recommend using structured interviews, behavioral interviews, or a combination. Please describe what these are and explain your reasoning for your recommendation.

Reference no: EM134010854

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