Create a customer service training implementation plan

Assignment Help HR Management

Reference no: EM131506978

Strategic Human Resources Assignment

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six to seven pages paper in which you:

1. Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).

3. Justify why you selected the training method that you did.

4. Propose two ways to motivate an employee who has no interest in attending a training class.

5. Develop a survey to collect feedback from the employees who attend the training.

6. Use at least three quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

• Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Design job and task analyses that align with the overall HRM strategy.
• Design training and development systems to improve employee performance.
• Use technology and information resources to research issues in strategic human resource development.
• Write clearly and concisely about strategic human resource development using proper writing mechanics.

Reference no: EM131506978

Questions Cloud

Compare and contrast colonial and american slavery : Compare and Contrast Colonial and American slavery. Describing the conditions, treatment, laws and punishments of slaves in each of these societies.

Compute the b-c ratio of this plan based on a marr : A proposal has been made for improving the downtown area of a small town. The plan calls for banning vehicular traffic on the main street and turning.

Differentiate between disciplines of information systems : One of the objectives of this course is to enable students to differentiate between the disciplines of Information Systems, Information Technology, and Computer

How much would have to be saved in energy expenses : An environmentally friendly 2,800- square-foot green home (99% air tight) costs about 8% more to construct than a same-sized conventional home.

Create a customer service training implementation plan : Create a customer service training implementation plan and determine the method of training. why you selected the training method that you did.

The invention of the telescope : Identify one or two significant discoveries that were made possible by the invention of the telescope

Find which alternative should be selected in bc ratio method : A nonprofit government corporation is considering two alternatives for generating power: Alternative A. Build a coal-powered generating facility at a cost.

Java programming class : Practice homework assignment. request assistance. for JAVA programming class, request commented

Which system has the greatest b-c ratio : A new storm drainage system must be constructed right away to reduce periodic flooding that occurs in a city that is in a valley.

User Account

All Pages