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Construct a control chart to monitor customer satisfaction

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Reference no: EM13974322

Thirty patients who check out of the Rock Creek County Regional Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. The number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period is as follows:

 

Sample

Number of Dissatisfied Patients

1

6

2

3

3

10

4

7

5

2

6

9

7

11

8

7

9

6

10

6

11

5

12

3

13

2

14

8

15

12

16

8

Construct a control chart to monitor customer satisfaction at the hospital using 3s limits and determine if the process is in control.

Reference no: EM13974322

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