Challenges of designing this job for efficiency

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Reference no: EM1333762

Human Resources: Efficiency for customer service representative positions Consider the job of a customer service representative who fields telephone calls from customers of a retailer that sells on-line and through catalogs.

a. What measures can an employer take to design this job to make it efficient?

b. What might be some drawbacks or challenges of designing this job for efficiency?

Reference no: EM1333762

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