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Human Resources: Efficiency for customer service representative positions Consider the job of a customer service representative who fields telephone calls from customers of a retailer that sells on-line and through catalogs.
a. What measures can an employer take to design this job to make it efficient?
b. What might be some drawbacks or challenges of designing this job for efficiency?
Value Chain - Draw a simple value chain to include both primary activities and support activities
Performance Management, implementation of a Performance-Related-Reward Scheme, Job Evaluation Schemes
Show the elements of your company's discipline system or process and explain whether you feel it is effective or not in handling difficult or ineffective employees
How can lean thinking be applied to accounting, finance, human resources, and marketing processes?
Evaluate the applicable rule number from the Code and Decide whether or not the Code has been violated
What kinds of training and management development activities have you experienced that have benefited your career and Where do you seeing training and development going in the future within your organization
Coordinating with Insufficient Resources - What are some of the problems that you might run into when allocating scarce resources?
Prepare a list of 3-5 interview questions you would ask to determine whether the applicant is qualified for this position and explain your decision making process for selecting the best candidate.
What do you feel will be the challenges faced by each manager in implementing and formulating a policy within a relatively short time line and How do you need to advise each manager to ensure that they formulate and implement the policy?
Importance of Human Resources - Develop a report on the effectiveness of a staffing process for entry-level jobs, what factors would you address and why?
Benefits of having HR in charge of sustainability - What are the benefits of HR being in charge of an organization's sustainability efforts?
Literature Review on Organizational Behaviour Theories - prepare a literature review to highlight how organizational behavioral theories apply to professional practice
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