Challenges of communicating bad news

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Reference no: EM133307978

Assignment:

1. Reflect on the challenges of communicating bad news, writing a letter of complaint, and refusing a claim while maintaining a positive work or customer relationship.

2. When would you use a direct approach in communicating challenging news or refusing a claim? What are the advantages of an indirect approach in such cases?

3. What do you see as the pitfalls or potential difficulties in writing a letter of complaint?

Reference no: EM133307978

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