Carla was unhappy with the service she received at heian

Assignment Help Management Theories

Reference no: EM133617141

Question: Carla was unhappy with the service she received at Heian, a Japanese restaurant in Adelaide. The next day, she posted a complaint on the restaurant's Facebook page. The post was set to public and visible to the restaurant's entire Facebook following. It gained thousands of likes and shares in just a few hours. Rika, the restaurant's manager, reached out to Carla the next day through a private message. She apologised for the poor service Carla received. She also offered her a complimentary meal for her next visit. Carla was pleased with the response and updated her post. She also publicly thanked Rika for reaching out to her.

Reference no: EM133617141

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