Factors of quality, Project Management

Factors of Quality

The implications here are that quality is to be viewed in its totality and not restricted only to the quality of production or products or some aspects of services and such as these which form only a part of the organization activities. However customer satisfaction has several dimensions some of which are:

a. Reliability the life aspect of quality

b. A value for money

c. After sales service and support

d. Packaing

e. Customer information and training

f. Maintainability

g. Variety

h. Speed and timeliness of service

i. Civility of service at all levels

j. Inage of the company and customer confidence

k. All these factors plus such other added together form an image of the organization.

l. Good or bad as a customer would see it. The confidence of customer will be

m. Determined by such an image that will have a major influence on the market

n. Credibility of an organization products or services.

Posted Date: 3/1/2013 4:19:16 AM | Location : United States







Related Discussions:- Factors of quality, Assignment Help, Ask Question on Factors of quality, Get Answer, Expert's Help, Factors of quality Discussions

Write discussion on Factors of quality
Your posts are moderated
Related Questions
Question: (a) Consider the following quality goals and provide a way to make the goal more tangible such that it can be easily verified: i. Software should be user friendl

Describe the roles of the sponsor. The sponsor’s role is to signify the organisation commissioning the project and to create the main business decisions relating this. The spon

While the industry average ROE is about 15%, average profit margin of 50%, asset efficiency of 10%, and leverage ratio of 3, the ROE for ABC, Inc., using data from January 2011, wa

ISO 9001 is the most difficult of the three standards to be chosen for certification , because it includes all the the twently elements. This comprehensive certification i

However proving a design defect can be difficult. Some of the factors used by the jury to asses s whether a product design is defective and unreasonably dangerous are: 1.The utili

1. Some of the tasks in this project can be done in parallel. Prepare a diagram showing the required networks of tasks and define the ciritical path. What is the length of the proj

Explain the project scheduling in project management software. Project scheduling: Project software can assist automatically generate Gantt charts or critical path diagra

Define the Guidelines for Software Development Program In this part we have known some common parameters as checkpoints for the assessment of some software development project.

Organization of Material Management: To  facilitate  planning direction  control and co ordination of  various activities  related to material in an  enterprise  thee should

Critically evaluate the use of complex models of Project Risk and Procurement Management; systematically and creatively making sound judgements based on the systematic analysis and