Factors of quality, Project Management

Factors of Quality

The implications here are that quality is to be viewed in its totality and not restricted only to the quality of production or products or some aspects of services and such as these which form only a part of the organization activities. However customer satisfaction has several dimensions some of which are:

a. Reliability the life aspect of quality

b. A value for money

c. After sales service and support

d. Packaing

e. Customer information and training

f. Maintainability

g. Variety

h. Speed and timeliness of service

i. Civility of service at all levels

j. Inage of the company and customer confidence

k. All these factors plus such other added together form an image of the organization.

l. Good or bad as a customer would see it. The confidence of customer will be

m. Determined by such an image that will have a major influence on the market

n. Credibility of an organization products or services.

Posted Date: 3/1/2013 4:19:16 AM | Location : United States







Related Discussions:- Factors of quality, Assignment Help, Ask Question on Factors of quality, Get Answer, Expert's Help, Factors of quality Discussions

Write discussion on Factors of quality
Your posts are moderated
Related Questions
P areto charts It is a very helpful tool to identify the greatest opportunity for improvement among  various  possibilities  and  to  identify  the  small number  of  most inf

Hi can you please provide info on referencing material and more detailed info on the three flows in supply chain management?

Factor Affecting Process Planning Size and form of Raw Materials: Process planning actually starts with the blank selection. The blank or initial raw material may be ava

Teams  are made up of  individuals, values and beliefs drive team behavior. Individuals represent an important dynamic in the study and application of team behavior. Individuals pr

This assignment is designed to demonstrate your understanding of project scheduling, time and cost estimation. Assignment: Update your group's WBS created in Assignment 1

Discuss the considerations that management should take into account in determining the design of an accounting system which will satisfy both (i) its own information requirement

Management is a science or an art Management like most other arts involves some degree of skill and talent, but management makes use of underlying knowledge (science) and appli

Question 1: What do you mean by crash duration? Explain the Time-Cost Optimization algorithm crash duration/crash time - explanation including figures  Steps of Time-C

Question 1: (a) Enumerate five objectives of public procurement systems contained in the UNCITRAL Model Law on Procurement of Goods and Construction. (b) Compare and c

O perating characteristic curve The operating characteristic curve for a sampling plan quantifies the risks. The OC curve for an attribute plan is a graph of the percentage de