Factors of quality, Project Management

Factors of Quality

The implications here are that quality is to be viewed in its totality and not restricted only to the quality of production or products or some aspects of services and such as these which form only a part of the organization activities. However customer satisfaction has several dimensions some of which are:

a. Reliability the life aspect of quality

b. A value for money

c. After sales service and support

d. Packaing

e. Customer information and training

f. Maintainability

g. Variety

h. Speed and timeliness of service

i. Civility of service at all levels

j. Inage of the company and customer confidence

k. All these factors plus such other added together form an image of the organization.

l. Good or bad as a customer would see it. The confidence of customer will be

m. Determined by such an image that will have a major influence on the market

n. Credibility of an organization products or services.

Posted Date: 3/1/2013 4:19:16 AM | Location : United States







Related Discussions:- Factors of quality, Assignment Help, Ask Question on Factors of quality, Get Answer, Expert's Help, Factors of quality Discussions

Write discussion on Factors of quality
Your posts are moderated
Related Questions
P hases of value engineering process I nvestigation phase: This phase investigates the background information, the technical input reports, the field data, the functiona

got a case study of IKEA..have to make ghantt chart and work breakdown structure

The National Weather Service The Scenario:The National Weather Service has recently faced downsizing due to a significantpersonnel shift in the Obama budget.  The White House budg

What is the working of definition phase in the project management? Definition phase: After the project plan that developed into the initiation phase, has been approved, a

Explain how the techniques of PERT (Project Evaluation and Review Technique), scenario planning and buffering could be used in project management with specific reference to the tim

Question 1: "HRM is regarded by some personnel managers as old wine in new bottles". (Armstrong, 1987). Discuss. Question 2: "The contribution of HR function is insig

Describe the range of internal possibilities that exist for an organisation wishing to fill a job vacancy. A number of internal possibilities exist for recruitment, short listi

Question: (a) Consider the following quality goals and provide a way to make the goal more tangible such that it can be easily verified: i. Software should be user friendl

An enrolled nurse has been assigned to care for a close relative who she cares for deeply who has been admitted to hospital with chest pain.  Nobody knows that this patient is rela

System Layout Planning Activity Relationship Chart Systematic layout planning (SLP) method is used in some production systems such as service systems, where the amount of mate