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Consider the design of a service delivery system for a new airline company operating between Detroit Metropolitan Wayne County Airport (DTW) and Orlando International Airport (MCO). The route between DTW and MCO is extremely competitive with several major airliners providing daily service. How can your design help the new airline company dominate the existing competition? What are some factors (theories) you have learned in Chapter 5 (Service Process Design) should be taken into consideration?
Describe two instances where performance pressure can lead to unethical behaviour by employees in the effort to meet company goals. Propose two suggestions that Human Resource Management can take to limit unethical behaviour by employees.
Review the Unit Introduction and the Learning Resources, including the HR/OB Matrix.
Operant conditioning is a learning process where behaviour is controlled by its consequences. In this process an individual's behaviour can be modified through the use of positive or negative reinforcement.
The relationship between chairman of the board and the top management in a corporation is important. Discuss the possible advantages and disadvantages of having an outsider as the chairman of the board. How do non-executives contribute to the stra..
Analyze each of the key proposal preparation documents discussed in Osborne's "Developing a Proposal Preparation Plan" and recommend at least one additional document that would help you analyze customer requirements.
Job design, Ethical workplace behaviour, work team characteristics
According to resource dependency theory, what motivates organizations to form interorganizational linkages?
Analyse striking features of New Public Management
Identify the types products according to the Boston classification described here Discuss the usefulness of using the BCG matrix in situation of Juicy Drinks Ltd
Differentiate between models and systems approach
Select an enterprise with which you are familiar, describe an extended international assignment with that enterprise (please be as creative as you like), and develop selection criteria for that assignment.
performance appraisal, performance management, intrinsic reward and motivation, job satisfaction, rewards
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