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Consider the design of a service delivery system for a new airline company operating between Detroit Metropolitan Wayne County Airport (DTW) and Orlando International Airport (MCO). The route between DTW and MCO is extremely competitive with several major airliners providing daily service. How can your design help the new airline company dominate the existing competition? What are some factors (theories) you have learned in Chapter 5 (Service Process Design) should be taken into consideration?
What are major criticisms against the TOC
Develop three fundamental human resource strategy issues for the retrenchment strategy described in the scenario. A. B. C.
Develop a job description and advertisement for a job
Choose two of the ILF presentations and debate their lessons for leadership. You should use theory in your answers discussing how the case exemplifies or differs from the theory.
integrated process, The aligned process, The separate process, main elements of human resource development, corporate culture, piecemeal approach in organisations, Matching model of HRM
Briefly outline the role of the State in Employee Relations Write short notes on any three of the following-
Explain the relationship between power, politics and conflict at Enron. Explain how HRM approaches could have been utilised to assist employees through conflict resolution and why.
What do you meant by demand analysis in HR planning? Present and show the factors that need to be considered when forecasting demand analysis.
Prepare a research by interviewing a staff member of an organisation with experience in employee recruitment and selection.
Examine two qualities of the New Zealand model
Consider the role of the HR Department: Facilitator or Organiser?
Define 'global' and 'international regional' strategies. What challenges do global markets pose for brand management?
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