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Question:
(a) The National Printing Company has been losing customers and orders due to various delays and errors. The Company wants to identify the problems that might be contributing to customer dissatisfaction.
Discuss how you would apply the seven quality tools and techniques to reduce errors and increase customer satisfaction.
(b) With reference to an actual organization, explain the term ‘cost of quality' and why should an organization monitor its cost of quality?
student in project management request topic on saving
ISO 9001 is the most difficult of the three standards to be chosen for certification , because it includes all the the twently elements. This comprehensive certification i
Program planning An effective and disciplined planning of a project is directly related to customer satisfaction. Since customer expectations always include timely delivery as
1. Inventory and Stores Control : Inventory control is a systematic procedure for ensuring the availability of items necessary to meet the production requirements at o
Disadvantages of FMS Limited ability to adapt to changes in product Substantial preplanning and capital Tooling and fixture requirements
The WAM Organisation is one of the very successful supermarket chains within its own country. Reputation for innovation of it is unparalleled into its own country along with the wi
Q. How do I get started? At one as well as the same time this step is possibly the most important and least understood of all the steps in the project management process. Entir
Factor Affecting Process Planning Size and form of Raw Materials: Process planning actually starts with the blank selection. The blank or initial raw material may be ava
Multiplicity of processes available for a job the selection of an appropriate process is not an easy matter. Choosing a process with over capability is as bad as choosing one w
You have been asked to acquire charge of a system growth where the customer needs about fifty per cent of the functionality very immediately to meet a business opportunity but wher
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