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Satisfaction Level:
Ideally, DDS should target at satisfying all the requests it receives for the supply of the documents. However, in practice this target is not achievable even from the most comprehensive centralised collection. In general, a satisfaction level of 90-95 per cent is recommended and considered very good. A high satisfaction level depends not only on the availability of the required document in the centre that offers the service but also on the ability of the centre to locate and supply it from elsewhere in the world as quickly as possible.
P rioritising the customers It is difficult to give the same importance to all customers. One could think of the old proverb about the individual rank in the organi
QUESTION 1 (a) Describe the various stages of a strategic management process .and explain the importance of the different stages in the process (b) Can unexplained strategie
Types of Observation: Types of observation relate to the observer-observed relationship. It has been described as "concealment and participant", "concealment and non- part
Question 1: (a) Describe the concept of "modelling' as applied in educational administration. Analyze this concept with respect to the synoptic and the incremental models of po
Binning The goods on receipt are received by personnel at the project stores, verified and then accepted. The goods are stored properly following store procedures, in bins/sto
Question 1 Well thought sponsorship will be a powerful positioning device in the hands of Public Relations Practitioners. Discuss. Question 2 "It is more difficult to f
Problems in Selection: Periodicals are more important than books for researchers and specialists. They contain more recent information in the form of research papers, news, re
Product standards Product standards bring about a high quality of products. The customer needs continuous assurance of the credibility of a product for sustained relationship w
Tender System: In the tender system, each list of books selected is sent to a number of booksellers who are requested to quote their lowest price for each book. The orders are
Question 1: "One of the main challenges of hotel management today is the rapid changes in customer requirements, trends and tastes, resulting in the necessity for frequent exte
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