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Question 1:
Identify the raison d'etre and the relation of culture in hospitality. Use a diagram to illustrate the characteristics that influence the cultural environment and clearly explain what each characteristic reflects.
Question 2:
(a) Describe elements around which the hospitality concept is based.
(b) Referring to (part a), Hospitality organisations provide food and / or beverages and /or accommodation in a service context in a way that is to keep the mix of the elements of the hospitality concept. Provide elements that hospitality organizations use to market their products and services.
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