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QUESTION 1 a. What is CRM? b. Why is CRM important in a service organization? QUESTION 2 What are the various behavioural styles which may be exhibited by a customer
Maintenance is a costly activity. It is one of the sizeable indirect costs that enter in to manufacturing and hence it should be given considerable attention by the operations
Start a new workbook and develop a spreadsheet solution for Gareth's Gardens in order for him to efficiently record his garden orders and produce his customer invoices. The soluti
QUESTION At the Seasons Inn . . . Bala is waiting in her supervisor's office. She has come to talk with Manoj about a problem concerning next week's staff schedule. Just aft
QUESTION 1 Using either a public or a private welfare institution known to you, describe carefully (a) The elements of the organizational structure and (b) Explain how ea
a. It results in dislocation of production process and causes excessive delays or reduction in output. b. Wages are to be paid for idle time resulting in loss of profits.
Select a small business of your choice and explain how the particular business can be considered as a small business enterprise. List the advantages and disadvantages of being a sm
DISCUSS THE APPLICABILITY OF OPERATING CYCLE IN VEGETABLE GROWING BUSINESS
Hyper-competitive strategies admit the bases of competitive benefit may not be sustainable and that disruption of the status quo may be significant.
QUESTION 1 (a) Describe the process that a Procurement and Supply Manager might apply to effectively delegate when managing the Procurement and Supply function (b) Explain f
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