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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
what is computerization
Define what is meant by 'Business Process Management' (BPM) and briefly explain the role of various technologies in assisting BPM achieve its objectives.
Just in time production is defined as philosophy that focuses attention on eliminating waste by purchasing or manufacturing just enough of the right items just in time It i
How is voluntary withdrawal cause of labour turnover? Voluntary withdrawals or by the worker because of: • dislike for the current job; • good job obtainable elsewhere;
Whom do you think Rajender will eat with? Why?
QUESTION 1 Explain with the use of appropriate examples how the Johari Window can be utilized as a tool to analyze Interpersonal Conflict QUESTION 2 Describe the tactic
Problem Write short notes on partnering? a) Three broad categories of relationships(Adversarial, Barometric, Complementary) b) Goals of partnership(Reduction in waste , S
Question 1 (a) Discuss and explain, with examples, at least 5 factors that inhibit effective communication in a business environment. (b) For each of the factor mentioned i
How are the external pressures causes of organisational? External pressures: (a) Change into Equipments and Technology: Advancements into technology is the main cau
Is anything unique about chris''s ideas?
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