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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
A) Mc Shea (2006) suggests that "multidimensional IT evaluation approaches correct for purely financial technique weaknesses by adding dimensions to the value problem". List three
The Driving Forces of Business What enters your mind when you hear the word business? Do you think about IBM? Or do you think about the mom-and-pop grocery stores? Businesses ra
Explain about the Theory ‘X’ in human relations. Theory ‘X': It is essentially a negative approach to human relations wherein a supervisor presumes exact the assumptions
Problem 1: "ISO 9001:2000 is an international standard having wide positive effects regardless of the underlying mechanism." Discuss. Problem 2: Describe: (i) Five ste
How is understanding of human behavior important in the human resources? Understanding of Human Behavior: It is significant for any one dealing along with human resources. T
which type of financing is appropriate to each firm
Question : a) The information requirements of an organisation can be categorised as follows: • Information for planning; • Information for controlling; • Information f
Problem A) eBay is The World's Online Marketplace®, enabling trade on a local, national and international basis. With a diverse and passionate community of individuals and smal
Manchester United Football Club a) By opting for the AIG sponsorship deal worth £56.5m, MUFC is prior the larger deal of £70m, i.e. the opportunity cost is the extra £13.5m ha
Probelm 1: An organisational structure defines how job tasks are formally grouped and coordinated. (a) What are the key elements considered when designing an organisation's
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