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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Popa & Salanta
QUESTION 1 Enterprise Resource Planning (ERP) programs are software used by companies to manage information in every area of the business. ERP programs help manage company-wide
Question 1: (a) Discuss three different levels of Management. (b) Differentiate between omnipotent and symbolic view of managers. (c) Explain the different functions of M
Question 1: "Training is usually treated as a cost in many organizations rather than an investment since in difficult times, many organizations cut their training budget first
carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge in your organisation
Provide a historical perspective of the EU by discussing how it started and where it is today. In addition, research the Christian Democratic Union (CDU) which is a Christian-based
topic for change the world speech
QUESTION (a) Enumerate five obstacles to effective time management (b) Enumerate five key functions of management (c) Explain briefly Maslow's Hierarchy of Needs (d) W
Question 1: (i) Define a "bargaining unit". (ii) What are the factors, advocated by the Code of Practice of the Industrial Relations Act, 1973 which should be taken into a
Quality audit is an appraisal of the whole quality control. It is not so much concerned with the quality of the product as with the quality of the product as with the adequa
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