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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
QUESTION 1 a) What is communication? b) Discuss four common types of communication barriers c) Explain five strategies for overcoming communication barriers and briefly e
Estimate the Contribution of an E-Strategy to the Achievement of an Organisation''s Objectives
last year''s profit and loss account is which catagory ? asset or liability
various approches in test marketing.
Do you believe there are differences between cross-cultural management, international business, and international management? If yes, what are the differences? If no, why not? •
#question. What are the three approach to the short-term financing problem and provide relevant examples for each
Which factors are the productions and manufacturing budget based? The productions and manufacturing budget based is based onto: 1. Sales budget, 2. Factory capacity (Prod
QUESTION 1 (a) Using suitable examples distinguish between formal and informal organization. (b) Describe any two characteristics a formal Organisation. (c) Illustrate an
Question 1 i) Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where
Question 1 Cross selling is an act of selling a range of additional products to a customer who has already availed of a particular product or service from the seller or the servic
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