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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
What market segment will the company be targeting? Why?
According to research done in the field of organizational behaviour, it has been found that job satisfaction is negatively related with absenteeism and labour turnover. Consequ
How should handled a good grievances? A good grievances handling must: a. It must be simple, easy to know and to operate b. It must settle grievances at lower level c.
What do you understand by “line balancing”? What happens if balance doesn’t exist?
What skills are the required of a successful manager? Skills needed of a Successful Manager are as follows: The skills needed of a successful manager, while he is working in
At this stage as senior managers becomes committed and involved in preparing the plan for TQM implementation they start to : a. Point out the benefits of TQM for the o
QUESTION 1 Enterprise Resource Planning (ERP) programs are software used by companies to manage information in every area of the business. ERP programs help manage company-wide
Q. Starting a new business? Starting a new business is always tough. We have generated versatile ideas on variety of this product, looked towards the feasibility of our ideas,
The inventory includes stocks of raw materials semi finished goods finished and components etc, of several description. In order to facilitate prompt recording locating and
How will you influence people to strive willingly for group objectives in your organization (target bases industry)? apply your interpesonal influence throught communication proces
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