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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
QUESTION Based on what was discussed during your lectures on how children learn, answer the following questions. (a) Explain 4 strategies that you would use to enhance the l
It is necessary to frame a set of rules to promote safety of employees and to prevent the direct and indirect costs of accident. These safety rules should be strictly followed
Distinguish between business function and business process
Assess the future of outsourcing with regard to its impact on employees, executives. Future of outsourcing - Employees as Specialists, Specialised companies and specialized emp
Question 1: a) Briefly describe the formal communication networks in an organisation. b) What are the functions of the informal flow of information in an organisation? Q
What is Matrix Organisation? Matrix Organisation: This organization is used while an organization has to handle several of projects, ranging through small to huge.
a) Mission statement refers to the avowal of an organisation's overall purpose, such as Nokia's "Connecting people..." It outlines the basis for setting the objectives of a busin
Limitations of JIT JIT manufacturing requires considerable co operation between the management and workers, it is commonly believed that JIT production system is very eff
QUESTION 1 Critically discuss the different common decision making traps. Support your answers with relevant examples QUESTION 2 Critically discuss how to make effectiv
Imagine that you are the Chairperson of the Board of Studies of the Department of Management & Commerce of Sikkim Manipal University Department of Distance Education. You have bee
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