QUESTION

At the Seasons Inn . . .

Bala is waiting in her supervisor's office. She has come to talk with Manoj about a problem concerning next week's staff schedule. Just after Bala arrives, Manoj receives a phone call. He has an angry exchange with the caller, slams down the receiver, and storms out of the office, muttering to Bala, "wait here!" "What a rotten time to have to bring this up," Bala sighs. "He's in a lousy mood." When Manoj returns, it's clear he's still angry. He throws his clipboard on his desk and does not look at Bala, but asks rudely, "What do you want?"

As Manoj shuffles through some papers on his desk, Bala says, "Several weeks ago, I asked for next Saturday off for my sister's wedding, Sir. I just looked at next week's schedule and I'm working on Saturday."

Manoj stops his paper search, glares at bala, and shouts, "you said you needed the third Saturday off, and I gave it to you. The third Saturday of the month is the 20th". "I meant the third Saturday from when we were talking. I need the 13th off," Bala sighs. "This is terrible. Can we do something about it?" Manoj leans back, covers his eyes with his hands, and replies sarcastically, "No problem, Bala. I'll be happy to rearrange the schedule to suit your family's needs."

Making reference to the above case, elaborate on each of the following:

(a) We communicate merely when we want to communicate.

(b) Words mean the same entity to both speaker and listener.

(c) We communicate primarily with words.

(d) Communication is a one - way flow of information from the speaker to the listener.