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QUESTION 1:
(a) Explain how TWO of the given gurus have contributed to the Quality Movement, highlighting the major points of their philosophies:
(i) Edward Deming (ii) Philip Crosby (iii) Joseph Juran
(b) According to the quality literature, without top management quality improvement, commitment will not occur. Describe why you believe this is the case.
(c) Describe why training is an important factor in improving quality and why it should be continuous?
Please note that the exam is an individual effort (NOT a group effort). Please be sure that all the submitted work is your own. You cannot discuss the test with your classmates or
What are the Causes of Poor Industrial Relations? Purposes of Poor Industrial Relations situation for good IR are as follows: a. Inadequate fixation of wages and wage struct
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