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QUESTION 1:
(a) Explain how TWO of the given gurus have contributed to the Quality Movement, highlighting the major points of their philosophies:
(i) Edward Deming (ii) Philip Crosby (iii) Joseph Juran
(b) According to the quality literature, without top management quality improvement, commitment will not occur. Describe why you believe this is the case.
(c) Describe why training is an important factor in improving quality and why it should be continuous?
what risks can you identify? why are they risk to global green books publishing?
I mplementation risks There are many problems which have caused the cost-of-quality approaches to fail. It is unwise to achieve too much too fast. For ex
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