Quality measurement procedure - tqm techniques, Project Management

Assignment Help:

Quality Measurement Procedure:

Quality as a strategic issue implies (i) acceptance of the importance of customer requirements throughout the organization,  (ii) the identification of continuous improvement as a key  organizational objective,  and (iii) the introduction of meaningful performance indicators. There are a number of different approaches to measuring quality such as  (I) complaints from customers (ii) customer surveys (iii) benchmarking or comparing the organization with  its competitors, (iv) employee surveys and  suggestion boxes. None of  this will  work without top management commitment which is vital for the credibility, continuity and longevity of the TQM initiative.  


Related Discussions:- Quality measurement procedure - tqm techniques

Objectives of a procurement system, Question 1: (a) Enumerate five obje...

Question 1: (a) Enumerate five objectives of public procurement systems contained in the UNCITRAL Model Law on Procurement of Goods and Construction. (b) Compare and c

Explain dupont formula, While the industry average ROE is about 15%, averag...

While the industry average ROE is about 15%, average profit margin of 50%, asset efficiency of 10%, and leverage ratio of 3, the ROE for ABC, Inc., using data from January 2011, wa

Advantages and disadvantages of having a matrix structure, Explain the adva...

Explain the advantages AND disadvantages of having a matrix structure for managing a project. For projects that require a range of skills and involvement of staff from dissimil

Customer value - measure for project management value, C ustomer value ...

C ustomer value There is a considerable debate within the business world on whether the companies will have to deliver value for the shareholders or the customers. There are m

Describe the benefits of benchmarking, QUESTION 1 (a) Illustrate the di...

QUESTION 1 (a) Illustrate the differences between External and Internal customers. (b) Customer satisfaction is a fundamental cornerstone of total quality. Illustrate how Qu

What are the major characteristics of a project, Question: (a) What ar...

Question: (a) What are the factors to consider while choosing an appropriate Project Management Structure? (b) What are the major characteristics of a Project? (c) Out

Preparation of manufacturing drawings, This is one of the most tedious a...

This is one of the most tedious and difficult phases of design yet quality literally depend upon the correctness and completeness of the manufacturing drawings and specifica

Problems associated with policies-planning function, Problems associated wi...

Problems associated with policies 1) Policies are liable to different interpretations since they allow discretion and are usually broad. If made specific they become rules and th

Traditional forms of organisation, T raditional forms of organisation ...

T raditional forms of organisation Traditional forms of organisations were classified into five types based on the following differentiations. Functional differentiati

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd