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Identification of Customers:
Who are the external and internal customers? Can customers be segmented either on the basis of the service that they require, or their attitudes to effective service delivery? This will no doubt bring out different opinions from different groups. As a starting point, libraries should focus their efforts on identifying the customers and determining their expectations. The objective is to provide excellent service to existing customers. Satisfied customers bring new customers, dissatisfied customers discourage new and existing customers. Of course improved customer service and satisfaction is a long-term strategic initiative. It requires commitment from the head of the organization, staff, funds and time. Identification of customers, and 'providing customer service and satisfaction work as effective management tools to help libraries accomplish their mission.
At the last board meeting of X Company, the Finance Director showed concern for the lack of planning information obtainable to the company. It was accepted that the company needed
Question 1: (a) Elaborate on the drivers of the ‘Age of Project Management'. (b) Differentiate between the terms ‘Project Management' and ‘Line Management'. (c) Expla
The influence an organisation will normally have over its macro environment will be Limited or non existent
ISO 9000 series of standards on quality system was formulated by international organization for standards in order to meet the requirements of internationally uniform q
Discuss the management part of project management
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