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QUESTION 1
A restaurant has experienced a sudden increase in customer complaints and as a consequence the restaurant has been losing customers and orders. The quality manager wants to identify the problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply quality tools and techniques to resolve these complaints and improve customer satisfaction
QUESTION 2
(a) Distinguish between variable measure of quality and attribute measure of quality. Support your answer by means of examples
(b) Identify the different types of control charts and discuss their use in statistical process control
In most modern organizations, the employment relationship has shifted from being life-long with career management provided by the organization into being more short-term with emplo
Age of Inventory - evolution of catalogue: Such simple lists were attempted in good numbers in the succeeding periods (900 A.D. - 1100 A.D.). Louis Pious (814-840 A.D.) issued
Areas of Responsibility - library management: The main areas of responsibility of the maintenance section or division are: Taking responsibilities regarding a) the method
Purchase Order/Contract A purchase order/contract is issued to the supplier/contractor. The offer once accepted by the supplier/contractor becomes a legal contract by which th
Call Number: The call numbers' for a document consists of three elements, viz.,class number, book number and collection number. The following example will show the presence of
Question 1: Over the past years, the accommodation industry in general has had to move away from a captive market, diversify its range of products and services in order
Speed: The methods, of receiving requests, processing the requests and mode of delivery of fax, electronic-mail or online systems. Documents may also be supplied by any one of
Steps in production process A project whether it is the development of Fast Moving Consumer Goods (FMCG) product, a Parma product or any other product, generally follows the s
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#questioWhom do you think Rajender will eat with? Why? 2. If you were one of the other foremen, what could you do to make Rajinder’s transition easier? END OFn..
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