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QUESTION 1
A restaurant has experienced a sudden increase in customer complaints and as a consequence the restaurant has been losing customers and orders. The quality manager wants to identify the problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply quality tools and techniques to resolve these complaints and improve customer satisfaction
QUESTION 2
(a) Distinguish between variable measure of quality and attribute measure of quality. Support your answer by means of examples
(b) Identify the different types of control charts and discuss their use in statistical process control
Conservation: The second aspect of maintenance work is book conservation. Only books in good physical condition should be allowed to stay on shelves. Constant shelf checking
Information Centres: It is now customary to establish documentation cells within many special libraries to provide different types of information services to their clients. Wh
C ommunities of practice take many forms Communities of Practice differ widely in both name and style in different organisations. CoP takes many forms and knowing these variat
Alphabetical index: The alphabetical index to a classified catalogue; consisting of author, title (wherever necessary), subject entries and other entries for collaborators, se
Power The capacity of power is to influence in the behavior of other people so they do things that they would not otherwise do. The most important component of power is depende
Drawbacks There are certain drawbacks and disadvantages also in centralization of processing. 1) Some libraries may not be able to afford the operational costs involved.
Question : (a) Describe what you understand by the term ‘events'? Identify the main types and categories of events supporting your answer with examples. (b) (i) Identify
BASIC TERMINOLOGY - Library management: A term may be defined as a standardised name for a. given entity or concept which is precise. Terminology, in its turn, is defined as a
Cost: DDS should be cost-effective. In devising a cost-effective service, all types of costs, viz, direct as well as indirect costs should be taken into consideration. Direct
Rajender Kumar was a production worker at competent Motors Limited (CML) which made components and accessories for the automotive industry. He had worked at CML for almost seven ye
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