Question 1:

With the help of an organisation chart, explain the importance of:
1. The Front Office Department
2. The Reservation Office
3. The Housekeeping Department

Question 2:

Describe the various functions and duties of the:

- The external auditor
- The Internal Auditor
- The night Auditor
- The Financial controller

Question 3:

What quality assurance procedures would you establish in the provision of hotel accommodation of a first class hotel?

Question 4:

What are the main hotel plans on which room rates are based? How do these plans fit in the various packages offered by the hotel or the tour operator?

Question 5:

The rate of room occupancy depends on various factors, often beyond the control of the management. What are these factors and what measures can you recommend in order to increase average room occupancy?