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Question 1:
With the help of an organisation chart, explain the importance of: 1. The Front Office Department 2. The Reservation Office 3. The Housekeeping Department
Question 2:
Describe the various functions and duties of the:
- The external auditor - The Internal Auditor - The night Auditor - The Financial controller
Question 3:
What quality assurance procedures would you establish in the provision of hotel accommodation of a first class hotel?
Question 4:
What are the main hotel plans on which room rates are based? How do these plans fit in the various packages offered by the hotel or the tour operator?
Question 5:
The rate of room occupancy depends on various factors, often beyond the control of the management. What are these factors and what measures can you recommend in order to increase average room occupancy?
Materials Handling Devices Materials handing devices are of three types: a. Lifting and lowering devices ( vertical movement) b. Transporting devices( horizontal move
QUESTION 1 Critically examine the nature of people-organisation relationship. Why is it important to distinguish between the ‘intent' and the ‘implementation' of management dec
Species of Classification: There are broadly speaking two species of classification systems - enumerative and faceted. Enumerative classification is that in which all classes
QUESTION 1 The value chain is an important tool in strategic management. For instance, it can be used by a firm to improve its cost competitiveness. Discuss the options availab
Q uality audits The main mechanism for determining the effectiveness of the quality assurance activities is the quality audit. The audit is the structured review of the perfor
DMAIC process DMAIC was introduced by Motorola to help improve the business processes and also to increase the profitability. It can be defined both as a methodology
Probability Sampling: Probability sampling involves the use of random selection process to select a sample from members or elements of a population. The goal of probabi
Reference Service: Notwithstanding library catalogues and various other aids available for exploiting the library resources, users would frequently need some personal assista
ans
Question 1 Explain the characteristics of investment. Differentiate between investment and speculation. Question 2 What do you understand risk and measurement of ris
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