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Question 1:
With the help of an organisation chart, explain the importance of: 1. The Front Office Department 2. The Reservation Office 3. The Housekeeping Department
Question 2:
Describe the various functions and duties of the:
- The external auditor - The Internal Auditor - The night Auditor - The Financial controller
Question 3:
What quality assurance procedures would you establish in the provision of hotel accommodation of a first class hotel?
Question 4:
What are the main hotel plans on which room rates are based? How do these plans fit in the various packages offered by the hotel or the tour operator?
Question 5:
The rate of room occupancy depends on various factors, often beyond the control of the management. What are these factors and what measures can you recommend in order to increase average room occupancy?
Shelf Register/Shelf List: Shelf register or shelf list is an important record of books; which shows the position of any book on the shelves. In order to control the movement
Constraints: This unit calls for a comprehensive and thorough treatment to cover the various aspects of history and development of library catalogue codes. However, such a tho
Stereotype The tendency to judge someone is based on the perception of the group to which that person belongs. For example I might stereotype him as a "jock" if I know a person
P ractice Practice can be developed when the community keeps continuous interactions with the domain. The members of the community of practices are the practitioners. They wil
Planning for negotiations A complex negotiation requires specific planning to be successful. Without planning, a negotiator cannot possibly have the information required to ef
Organization of Petroleum Exporting Countries (OPEC) This is the most important international commodity group (ICG) in the world. It is the model of a successful internationa
Question 1: (a) What is the chemical composition of water? (b) Name the 3 states of matter in which water can exist. (c) Explain, with the help of diagrams, the molecular str
Publishers' Casings and Paperbacks It is a light straw-board cover, over which an attractive coloured cloth is glued. This casing is attached to the book itself by narrow tap
Arrangement of Entries The actual process of filing starts when sufficient number of cards accumulate. Preliminary arrangement In the preliminary arrangement we sor
Facilitating Centres/Services Traditionally, only libraries functioned as facilitators, but over a period of time, several other specialized facilitating services have come i
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