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Explain some of the approaches for handling customer complaints and listening to customers
What are the restrictions of budget? Restrictions of budget: a. As budget is based onto estimates, which is, estimated sales, costs, business circumstances, many more. it
QUESTION (a) After seeing the results obtained from table above, Ah Kong decides to implement an ERP system. List down two advantages and two disadvantages of implementing such
various approches in test marketing.
QUESTION (a) What is Business Process Re-engineering (BPR)? (b) List down any four factors that contribute to the difficulties in implementing BPR (c) Explain the differe
QUESTION (a) Compare written and telephonic communication in terms of their media richness. (b) The integration of computers into electronic systems has dramatically increas
QUESTION 1 (a) Using examples explain why people need to communicate in business. (b) Briefly outline the five main attributes of a successful business communicator. (c)
It has been realized that inspection alone cannot build quality into a product unless quality has been designed and manufactured into it. Therefore quality awareness must be
Problem 1 (a) Exposure to mass media is the cultural universal that defines the modern world. Explain the influence of the mass media on gender roles. (b) Cultural diversit
Question : Psychologist Bruce Tuckman first came up with the memorable phrase "forming, storming, norming and performing" back in 1965. He used it to describe the path to high-
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