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Define the concept of Program Management Process
As we learnt in the previous section Program?s process depends mostly on the characteristics of the product/service offered by the program, Program planner?s thought about the processes needed to reach each of the program?s objectives. Often it culminates in the overall program as well.
Its purpose is to bring steadiness, consistency and stability to the program management practices. It is therefore the liability of the program management department to carry out this policy in association with department managers. The role of program manager (PM) is to manage all phases of a program/project including cost, agenda and technical performance.
The PM plays a pivotal role in managing the program management process. The PM manages programs through all stages of product development, ensures that the development design and risk reviews are conducted, documents the activities and resolves all actions.
During the program management process of the program manager performs the follows functions:
Defects found after product delivery per function point Defects found after product delivery per LOC Pre-delivery defects: yearly post-delivery defects Defects per functio
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