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How many various types of customer may there be for a systems development project? Who are they?
Depending onto the exact project, the ‘customers’ could comprise some or all of the given below:
•The management of the organisation which has commissioned the project, those will be interested within the achievement of the benefits explained in the business case.
•The users of the proposed information system that will in all probability mainly be interested into its effects onto their jobs.
•The end-consumers of the organisation commissioning the project that will be interested in how this influences the ‘customer experience’.
•Managers and others within other departments indirectly influenced by the project.
Why are approaches as like the Soft Systems Methodology, Business Process Reengineering and the Socio-Technical Approach relevant to IS project managers? The development of inf
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