As a newly appointed rector of your school, you have received many complaints from students .It is your aim to " democratise quality ", that is to make quality control comprehensible to all parties concerned. You firmly believe in the seven basic tools of quality control, one of which is cause and effect diagram also known as fish bone chart.

(i) Prepare a fish bone diagram and show how you would proceed with the identification of the problems as raised by the students.

(ii) Prepare an action plan based on your findings.