QUESTION 1

Explain each of the following concepts-

(a) PESTEL analysis of the macro-environment

(b) Porter's five forces

(c) Value chain analysis

QUESTION 2

There has been a recent debate as to what goods and services should be provided by the public sector and which ones should be provided by the private sector. There is a growing pressure on the public sector to produce those products highly needed by the public but not provided by the private sector for various reasons. With the population becoming more sophisticated and highly educated, there is more demand for Value for Money for every rupee spent

(a) Using the Public Sector Portfolio Matrix, show how the public sector can make the best decisions on the choice of goods and services to be provided. Give a brief explanation of each quadrant

(b) If you were the Chief Executive Officer of the Mauritius Telecoms, how would you apply the theory from the Public Sector Portfolio Matrix to your organization to give maximum satisfaction to the public? Give a short list of possible goods and services offered by the Mauritius Telecoms that could be classified under each quadrant with justifications